FAQ

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 14 days after receiving yours.

We can only offer you replacements if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.
Parcels that are lost in transit.

Note: Our shop will not be held liable for any loss or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

Cancellations

You may request a cancellation within 12 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at

shop@Orthofus.com to ask questions anytime.

How long does it take for an order to arrive?

Once shipped, your order will arrive within 7 to 15 business days in the United States, Canada, Australia and developed countries such as the United Kingdom, Germany, France, etc. Other countries may take 15 to 25 business days, depending on the speed of customs clearance and the availability of multiple warehouses overseas. Once your order has shipped, you will receive a confirmation email. Please feel free to send us an email to check the status of your order. We are happy to help.