Refund & Return

RETURNS

Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

Our online store guarantees total customer satisfaction with the items you purchase from our online store.

In order to return an item customer is responsible for shipping back to us.

If you have received your item(s) defective or incorrect: 
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at shop@Orthofus.com

*Further instructions will be given through email. 

If you have received your item and would like a refund or exchange: 
-Email us at shop@Orthofus.com

*Further instructions will be given through email 

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at shop@Orthofus.com

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.

Coupon Codes 
-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 
-Only one code can be used on a purchase 
-Coupon codes cannot be applied to previous purchases

CANCELLATION

Orders can only be canceled within 12 hours from the time of purchase. If it's more than 12 hours, we can no longer cancel the order as it has already been fulfilled by that time.